A little backgrond, my dad worked for Qwest for 36 years. I figure his employment put me through college so I have a little loyalty. I even went so far as to have my payment pulled out of my checking account using the account/routing numbers to save them the credit card fee...
Anyhow this month I go to pay my Qwest bill because I like to have control over when I pay that way if there is something I don't like about the bill, it is easier to not pay it than try to get them to credit your accout back. I go to pay my bill the same way I always have and guess what pops up? We are now charging a $1 convenience fee unless you want to setup auto pay or pay by check. Who the hell do these clowns think they are making it convenient for? I gurantee that if everyone started paying by check it would cost Qwest way more than a dollar to process it compared to my electronic payment.
Maybe I'll let it stew a little while or maybe I'll bundle and save with Comcast.
Assholes
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Thursday, February 25, 2010
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